Frequently Asked Questions (FAQs)
1. How do I buy from Eorder.com.bd?
Our website is designed to make buying online easier, faster, and more reliable for shoppers in Bangladesh. Placing an order online at Eorder.com.bd is very fast and easy. Visit our “How to place order” Online page for a step-by-step guide on making purchases from Eorder.com.bd
2. Are the products genuine?
Eorder.com.bd has a wide range of product selections from the most reputed brands and manufacturers worldwide with only genuine products and NO duplicates. You can rest assured that all products showcased on our website are 100% Original! You can also be benefited from our warranty facility.
3. How do I Pay?
We have an extensive range of payment options available for your convenience. You can pay us using Rocket, bKash, Online Banking, Debit/Credit Cards and Cash on delivery!
4. Can I return or replace a product if I am not satisfied?
We have easy return and replacement policy for all products sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 48 hours for your satisfaction. Learn more by visiting our Return and Replacement Policy page.
The following shall not be eligible for return and replacement:
- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
- Any damage / defect which are not covered under the manufacturer's warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
- Note:
- Replacement of the product is subject to availability of the same on Eorder.com.bd
5. Is there a warranty on your products?
Eorder.com.bd offers a Brand Warranty, Manufacturer Warranty and Service Warranty on most of the purchased products. Each and every products carry unique warranties which may vary based on the type and brand of product. Learn more by visiting our Warranty Policy page.
6. Is my information secure?
Your information is 100% safe and secure on our website as well as the payment processing is highly encrypted. Read our Privacy Policy to learn more about your information security at Eorder.com.bd
7. Are you licensed for legal operations online?
Eorder.com.bd is a licensed, authorized, and fully protected website which offers safe and secure checkout for all. Our business is licensed and regulated with the sole purpose of your security and convenience.
8. Is it safe to use my Credit/Debit card on Eorder.com.bd?
Yes, shopping at Eorder.com.bd is 100% safe. All Credit card and Debit card payments on Eorder.com.bd are processed through secure and trusted payment gateways. Eorder.com.bd and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.
9. Are there any hidden charges when I make a purchase on Eroder.com.bd?
There are absolutely no hidden cost except the delivery charge when you make a purchase with Eorder.com.bd. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.
10. What is Cash on Delivery (COD)?
If you do not prefer to make an online payment on Eorder.com.bd then you can opt for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Eorder.com.bd.
11. Are there any terms and conditions for Cash on Delivery (COD) purchase?
- Cash on delivery is applicable only for Dhaka city
- 500 tk or 10% (whichever is higher) advance payment is required for outside Dhaka delivery.
- The maximum order value for COD is BDT 5,000
- e-Gift Vouchers or Store Credit cannot be used for COD orders
- Please make ONLY Cash Payment at the time of delivery.
- Foreign currency as payment against a COD order is not accepted.
12. Can I cancel any products that I purchased?
Yes, you can cancel an order on Eorder.com.bd. For outright cancellations contact our Customer Support team. If you cancel your order before your product has been shipped, we will refund the entire amount.
If you received the product, it will be eligible for 48 hours Replacement, only in cases where there are defects found with the product. Contact customer support immediately if you receive any defected products.
13. How will the delivery be done?
We process all deliveries through:
- Reputed courier services
- Our in house delivery team
14. How many days are need to do a delivery inside/ Outside Dhaka?
Ans: Most of the time we ensure delivery within 48 hours after confirming the order within Dhaka metro whereas inside Dhaka our standard delivery time is 3 to 5 days and outside Dhaka maximum 7 days.
15. Do you have door step delivery outside Dhaka?
Ans: We ensure door step delivery outside Dhaka by renowned delivery partner within District and divisional both cities and thana level across Bangladesh.
16. Is it possible to execute the same day delivery?
Ans: In case of medical emergency and wellbeing we provide same day delivery support inside Dhaka only. You can call to our hotline number if same day delivery is required outside Dhaka.
17. Why don’t you update product price/Stock frequently?
Ans: Basically, this is Online Platform where different sellers are selling their products, so as the number of products is huge in number so real time update of stock is difficult, however we try to update this stock information as frequently as possible.
18. How will I upload my products on your site as a seller?
Ans: At first you need to complete your registration as seller after that we will guide you how to do it. We have developed a complete manual for the seller for uploading product in our website. Step by step process is being directed in that manual. If any further support is needed then you may take help through hotline, email as well as messenger.
19. Can I have a real image of the product right now?
Ans: The genuine photo of every single product is given in the website. If any demand being placed by the customer, we can provide the real image of product after confirming the order by customer.
20. Do you have any showroom?
Ans: We are an E-commerce platform committed to provide 360-degree support in terms of products and services. We do not have any showroom and we do not own any products. Our office address is given bottom of the website.
21. Is there 0% EMI facilities available?
Ans: We are providing 0% EMI facilities with some banks and NBFIs. In near future we will expand our 0% EMI facility with extensive number of financial institutions.
22. What is the EMI Process?
Ans: There is a detailed chart of EMI process with our affiliated financial institutions under the head of "Customer Service" option in the bottom of our website. or Visit this: EMI Process
23. What will happened if the product not delivered?
Ans: we are being maintained very transparent communication with our valued customer as well as our delivery resources. If any unexpected situation arises after getting the query, we will take immediate necessary actions. Our Hotline and email address is already there in the website and just call or send us email we will support you.
24. How will you ensure after sales support?
Ans: Depending on the product and service, we provide the after sales service. You may take help through our hotline number, email or messenger. Immediate action will be taken.
25. How can I reach you in case of support needed?
Ans: First you may knock in the hotline numbers, Moreover, you can send us email. After listening your query, we will provide you necessary suggestions.
26. What is your refund policy?
Ans: If the transaction happened by cash it takes seven (7) days to refund on the other hand if the transaction happened via debit/credit card or any other Payments gateway then it takes at least twenty (20) days. All the executions will take place after solid investigation. In case for more information you can call Hotline numbers.
27. What will happened in case of change of mind?
Ans: Customer may change his/her choice at any point of time. If anything needs to change it is mandatory to inform within three (3) hours after placing the particular order. Once we ship the product into your address and you return the product due to change of mind then shipping charge (in cash) will be imposed.
28. Do u have any installation service?
29. What will happen if I got the dead-on arrival product?
Ans: We always do 3 layers inspection before final packaging. Still if any discrepancy takes place, we will replace it within 48 hours after investigate the reasons. (this policy only applicable for manufacturing fault)
30. How long will you take to respond if I send you an email?
Ans: Generally, we do response within 24 hours through email. 5 days in a week.
31. What is your standard operation time?
Ans: Our standard operation time 9 am. to 6.pm. On the other-hand we provide 24/7 support over the hotline and messenger.
32. Can I make order anytime from anywhere?
Ans: Order can be placed in anytime from anywhere (other than any technical issue) at www.eorder.com.bd. it is a 24X7X365 open store.
33. Do you have Cash on Delivery?
Ans: We have all the payment options which you can select while placing the orders.
34. What extra I can get if I make repeat order?
Ans: If you would like to make bulk or repeat orders, we suggest to make a call to our hotline for any special discounts or offers.
35. How can we trust you as an online seller?
Ans: Though we are online seller but our office address given into our website and we are member of E-commerce association and BASIS. Also, we are registered company as per Business law of Bangladesh. We have many affiliations inside and outside of country.
We are always available for providing best service and support 24/7. You can contact us by phone or email. Visit our Contact Us page for more information about how to get in touch with us.
