RETURNS AND REPLACEMENT POLICY

All products listed under a particular category may not have the same return/replacement period.

Promotion may or may not follow this policy.

Replacement Period after Delivery is applicable if product received is Defective or damaged or not as described.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. For all Electronics and Appliance's Category:  If any manufacturing defeats then you can replace within 48 hours from the date of product received.

Refund Payment: It will be done only in 2 case…

If customer cancel the product.

If Eorder.com.bd is not able to fulfill the order

In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

For products where installation is provided by Eorder.com.bd:

Please do not open the product packaging by yourself. Eorder.com.bd authorized personnel shall help in unboxing and installation of the product where applicable

The return period for such products commences from the date of installation.

Returns Processing

If you're facing any issues with a product purchased on Eorder.com.bd, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Eorder.com.bd (or partner) personnel may visit your place. The Eorder.com.bd will arrange for a replacement if the issue has not been resolved.

Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.

In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the Eorder.com.bd. 

 

Returns Pick-Up

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address during pick-up, your product will be checked for the following conditions. 

Correct Product

IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.

Undamaged Product

The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

 

Where to return the product?

In an event where you have failed to provide your product to our pick-up, kindly have your returns shipped or dropped-off to our -

 Returns Mailing Address:

Plot-43 (Level 4), Road-07, Sector-04,Uttara, Dhaka-1230, Bangladesh.

 

Once your product is received by Eorder.com.bd, what are the checks being done?

Once your product is received, your product will be checked by our Quality Control team. We will test whether the products fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.

How to request a refund and what are the conditions?

Refunds are made only when the request is made within 48 hours of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.

How long does the validation or invalidation of the refund take?

This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.

Can you request an exchange rather than a refund?

If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange.

If you choose a refund voucher, you can also use it to buy any product on Eorder.com.bd within the voucher amount.

If your returned product is not validated for return, how are you informed?

If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.

NOTE:

★   We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure but we will keep the product with us for a maximum of 15 days for you to retrieve from our office premises.